In May 2013 AT&T hit its customers with an arbitrary “administrative fee” of 61 cents per line per month. This fee is not part of the contracts these customers signed and is levied without customer knowledge or consent. Furthermore, AT&T will not let customers out of their contracts over this issue or remove the charge.
Since 2005 Verizon has been charging its customers “administrative fees” every month. Over time the charge has gone up and is currently at 99 cents. While Verizon was sued in a 2010 class-action for this practice, the case was thrown out because customers had signed class action waivers.
T Mobile charges its customers an arbitrary “Regulatory Program Fee” of $1.61 per line per month. This fee is not part of the contract customers signed and, despite what the name suggests, it is not a tax or government required charge. It simply goes to T Mobile’s bottom line.
AT&T has been drastically limiting the speeds of unlimited data plan customers when AT&T deems the customers to have used too much unlimited data. By limiting an “unlimited” plan AT&T is breaching customer contracts.